RETURNS & REFUNDS
What is the return policy?
We offer a 30-day return window from the date you receive your order. Items must be unused, unopened, with original seals intact, and in their original packaging.
How do I start a return?
Email us at info@refilleryhaus.com to request a return. Once approved, we’ll send you a prepaid return label and return instructions.
Where do I send my return?
Approved returns should be sent to:
P.O. Box 408, Aptos, California
What if my order arrived damaged or incorrect?
Please inspect your order upon arrival. If something is damaged, defective, or incorrect, contact us within 48 hours at info@refilleryhaus.com and we’ll make it right.
Do you offer exchanges?
We don’t offer direct exchanges. To get a different item, return your original order and place a new purchase once your return is approved.
When will I receive my refund?
Once your return is received and inspected, you’ll be notified.
If approved, refunds are processed to your original payment method within 10 business days.
If it’s been more than 15 business days, please contact us.
SHIPPING
How long does processing take?
Orders are processed within 1–3 business days (excluding weekends & holidays).
During peak periods, processing times may be slightly longer.
What shipping options are available?
- Standard: 5–7 business days
- Express: 2–3 business days
- International: 7–14 business days
Shipping costs are calculated at checkout.
How do I track my order?
You’ll receive a tracking link via email once your order ships.
Please allow 24–48 hours for tracking updates.
What if my package is delayed or lost?
While we’re not responsible for carrier delays, we’re happy to help.
Email us and we’ll assist you with a claim.
Do you ship internationally?
Yes. International customers are responsible for customs duties, taxes, or import fees.
Delivery timelines may vary due to customs processing.