Shipping policy

PROCESSING TIME

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• During peak seasons, processing times may be extended. You will receive an email confirmation once your order has shipped.

SHIPPING RATES & DELIVERY TIMES

We offer the following shipping options:

• Standard Shipping (5-7 business days): 
• Express Shipping (2-3 business days): 
• International Shipping (7-14 business days): Rates vary by location

Shipping costs are calculated at checkout based on your location and order weight.

ORDER TRACKING

• A tracking number will be emailed to you once your order ships.
• Please allow 24-48 hours for tracking updates.

SHIPPING ISSUES

• We are not responsible for delays caused by the shipping carrier.
• If your package is lost or significantly delayed, contact us at [info@refilleryhaus.com], and we will assist you in filing a claim.

RETURNS & EXCHANGES

• Due to the personal care nature of our products, we do not accept returns.
• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for a replacement.

INTERNATIONAL SHIPPING & CUSTOMS

• Customers outside the U.S. are responsible for any customs duties, taxes, or import fees.
• We do not control customs processing times, so delivery estimates may vary.